Fortunately, the solution for solving the issue of docs not opening is quite simple: clear your cache, and all is right in the world. In the case of Google Drive/Docs, the errors are rare, but when they happen, they can strike at the absolute worst times. When you’re using the cloud (and who isn’t?), you know errors are going to occur.

Now go back to the document that won’t open and try again.

Tap the menu button in the upper left corner (three horizontal bars).

Open Google Docs on your mobile device.

On the off chance that clearing the Google Drive cache doesn’t resolve the issue, you might have to clear the cache on Google Docs as well.

As soon as you clear the cache, those offline documents will be automatically re-downloaded and made available to you. You’ll also see that all of your offline documents are still listed. You should be able to, once again, work with Google Drive.

Tap that button and then, when prompted, tap OK to remove all cached documents from within Google Drive.įigure B Clearing the cache on Google Drive. From within the Settings window, scroll down until you see Clear Cache ( Figure B). When the sidebar opens ( Figure A), scroll down and tap Settings.įigure A The Google Drive sidebar open on a OnePlus 3.ģ. Open the Google Drive app and then tap the menu button in the top left corner (three vertical bars).Ģ. Here’s how to clear just the Google Drive cache.ġ. You might think clearing the entire app cache would solve this problem, but it doesn’t always besides, there may be instances when you don’t want to clear the cache for all of your apps. SEE: Report: More than half of IT professionals think the cloud makes their jobs harder Clearing the Google Drive cache With that said, let’s solve this problem. In the end, you just need the app to function so you can get back to work. There are many times and various instances where a system, service, or app cache can cause a host of problems, and Google Drive is not immune. The problem lies in the Google Drive cache (that’s right…cache strikes again). What is going on? Why won’t Google Drive behave? You reboot your device, and the problem persists. You check your network connection, and it’s good to go. When those docs won’t download or open, productivity can grind to a halt. You want to work on a document saved to your Google Cloud, or a document saved to work on locally and it won’t open. If you're having trouble opening Google Docs on your Android device, see if this solution resolves the issue.Įvery so often you might find Google Drive on Android giving you fits. How to fix document open errors on mobile Google Drive

Google drive app not opening on mac